With the recent advancements in artificial intelligence, there are many reasons why insurance companies should implement it into their daily work. AI can process unstructured data from customers, saving employees huge amounts of time. In addition, AI is able to analyze historical data and create algorithms to better predict the risks of insuring a customer.
The claims process can be a very long process, but with AI it can be done in hours, or even minutes. Also, AI can provide customers with 24/7 support, instant replies, and even complete certain processes for the customer. https://www.neutrinos.co/ai-insurance-industry/
LIS 4022 Spring 2020 