AI is one of the most interesting topics to be discussed in the world of tech. Companies are finding a multitude of ways to implement it into their businesses and thus our own daily lives. But Dr. Luis Perez-Breva thinks that we might have it all wrong.
He explains a situation he found himself in at a local Target store, in which you had to navigate your way around the store via a phone app instead of stopping and asking the workers as one normally would. Target was trying to implement AI machine learning into their store, but Dr. Perez-Breva thinks that areas like this don’t necessarily need it. AI shouldn’t have to wipe out all of humanity we have, especially in stores such as Target – he describes how an interaction with a worker is what keeps us human, going on throughout our days being unlike a robot.
He notices this change comes from physical stores seeing the success of online stores – it is important to really analyze the realm and environment of which you are implementing the AI. Otherwise, the masses against AI will continue to grow, as they will be continued to be implemented incorrectly and appear as more disruptive than helpful.
Julia Riccio – jmr17e
LIS 4022 Spring 2020 